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*Important Notice*

Dear Patients,

Following the Global IT outage on Friday 19/07/2024, we can confirm our systems are back up & running again. We are able to access our appointment booking system and patient clinical records as normal. 

Whilst Priory Medical Centre are back up & running, other NHS organisations, such as Communnity Pharmacies, might not be back up & running as yet. As a result of this, we are asking patients to bear with us & other areas of the NHS whilst we try to deal with the backlog of requests from Friday.

What This Means for You:

Appointment Scheduling: We are now able to access our appointment book so we can process requests for an Urgent GP, Nurse or other Healthcare Profressional Appointment. Non urgent appointment requests should be delayed until Tuesday 23/07/2024 to allow us to catch up from Friday 19/07/2024.

Medical Records: Access to your medical records has been restored, including test results etc. Whilst we have access again, it is requested to delay any requests for test results until Tuesday 23/07/2024.

Prescription Requests: Processing of repeat prescriptions and new medication requests can be processed again, however please note that we are unsure if Communnity Pharmacies are able to dispense as normal. Patients are requested to be patient with Communnity Pharmacies until Tuesday 23/07/2024 whilst they process the backlog.

Our Commitment to You:

Emergency Care: For urgent medical issues, please use 111 online https://111.nhs.uk/ or visit your nearest urgent care centre or contact emergency services.

Minor illness: Please check your local Pharmacy https://www.nhs.uk/service-search/pharmacy/find-a-pharmacy

Our staff will assist you with interim solutions and provide guidance on alternative care options.

We understand the inconvenience this may cause and appreciate your patience and understanding during this time. Your health and well-being are our top priorities, and we are doing everything we can to restore full service as swiftly as possible.

Thank you for your cooperation.

Sincerely, 

Priory Medical Centre

Here at Priory Medical Centre, we are part of a campaign called Rebuild General Practice . 

The Rebuild General Practice campaign is a group of GPs from across Great Britain, calling on the Government to address the issues in our profession.

General practice has been in a crisis for many years. This is down to decades of neglect from successive governments and it is putting patient safety at risk.

We know that currently:

• There are 6 million more patients on the books;
• GPs carry out 400 million annual appointments;
• And 90% of NHS contact is in primary care

As GPs we want our patients to know – we’re on your side. We want to be there for you and your family whenever you need us. But this is getting harder and harder.

If you want your GP to be there for you and your family, you can help us. Take a look at the campaign video below and feel free to drop us a line with any questions - managers@priorymed.nhs.uk 

Find out more: 

www.rebuildgp.co.uk/for-our-patients 

#RebuildGP