Appointments

At Priory Medical Centre, we understand that sometimes you need to see a Healthcare Professional (HCP) quickly for a new or worsening medical concern. These are known as Acute (urgent) Appointments and are designed to help you access care when you need it most.

How to Request an Acute Appointment:

• Online via Accurx: The fastest way to request an acute appointment is through our online consultation system, Accurx. Simply visit our website and click on the “Contact us online” button to submit your request. When completing the form, you will be asked to provide some information regarding your condition to enable the Triaging Clinician to allocate your appointment request to the most appropriate person and in an appropriate timeframe. Please provide as much detail as possible to help us triage your concern appropriately, as any missing information or lack of information may require us to ask for additional information prior to triaging appropriately.

  • Please ensure any requests for an Acute Appointment are submitted by 11am to enable us to triage your request as soon as possible.
  • Please also keep an eye on your NHS App, text messages or emails for a response to any submitted online consultations as further information maybe requested or provided.
  • Patients who can access the Online Consultation Form should submit via the Online route. This will enable our team to support those who cannot access the Online Consultation Form better.

• By Phone: If you are unable to use Accurx, you can call our reception team on 01926 293711. Our phone lines open at 08:30am, and a receptionist will complete the online consultation for you. Once submitted, the request is then reviewed by the Triaging Clinician and your request will be allocated to the most appropriate clinician.

• By Visiting Reception: If you attend either Priory Medical Centre or Brese Avenue, our friendly reception team will complete the same online consultation form for you. Once submitted, this form will then follow the same process as if you submitted it yourself.

Once your request is reviewed, our clinical triage team will determine the most appropriate course of action, which may include a same-day telephone or face-to-face appointment with a GP or other healthcare professional (HCP). Please note, when submitting an online consultation, patients should be available on the same day to take an initial phone call. Whilst we do deal with the majority of requests on the same day, if the clinical triage team decide to pre-book an appointment for another day, then a message will be sent to the patient advising when this pre-booked appointment has been made for.

As a practice who employ a very experienced and multi disciplinary team, your request may be allocated to another healthcare professional rather than to a GP. It should be noted that not all requests need to be seen by a GP, and our very experienced HCP’s are more than capable of dealing with these requests. Should they need support and assistance or advice, then this can be requested from a GP should there be a need.

If your condition is life-threatening, always call 999 or visit your nearest A&E department.

We are here to help – please don’t delay if you need urgent medical advice.

For further information on the Online Clinical Triage process, please click on the link for an overview of what happens once an online consultation is submitted – Online Clinical Triage « Priory Medical Centre

At Priory Medical Centre, we offer a wide range of Routine (planned clinic) Appointments with our experienced team of Nurses and Healthcare Assistants (HCAs). These appointments can cover a variety of health needs including blood tests, blood pressure checks, immunisations, wound care, cervical screening, chronic condition reviews, and more.

How to Book a Routine Appointment

You can request a routine appointment with a Nurse or HCA by:

• Using Online Services: Access your NHS App or Patient Access account to request an appointment at your convenience. This is often the quickest way to book a Blood Test appointment with a Phlebotomist.

• Calling the Practice: Contact us on 01926 293711 and our reception team will assist you in booking the most appropriate appointment.

• Visiting Reception: You can speak to one of our receptionists in person during our opening hours.

When booking, please provide as much detail as possible to help us ensure you see the right clinician for your needs.

What is Pharmacy First?

Pharmacy First is an NHS initiative that makes it easy for you to get healthcare advice and treatment for common conditions through your local pharmacy. No need for a GP appointment or prescription for issues like:

• Sinusitis
• Sore throats
• Earaches
• Infected insect bites
• Impetigo
• Shingles
• Uncomplicated urinary tract infections in women

How Can Pharmacy First Help?

Pharmacy First provides prompt treatment and advice for these common conditions. Pharmacists might offer over-the-counter or prescription medications based on your needs, and all consultations are private. You can also be referred by NHS services like NHS 111 or your GP.

Additional Support from Pharmacies

• Minor Ailments: Pharmacists can help with a variety of everyday health issues such as colds, flu, aches, pains, rashes, and cystitis. They can also assist with emergency contraception, pregnancy tests, and needle exchange services. No appointment is needed, and they will refer you to a doctor if necessary.
• Medication Advice: Pharmacists are experts in safely using medicines. If you have questions about your prescriptions or over-the-counter drugs, they can provide guidance. For new long-term medications, the New Medicine Service offers ongoing support. If you take multiple medicines, the Medicines Use Review (MUR) can help ensure you’re using them correctly.
• Repeat Prescriptions: Pharmacists can manage your repeat prescriptions, saving you a visit to the GP if your condition is stable. If any issues arise with your medication, your pharmacist can consult with your GP on your behalf.
• Healthy Living Advice: Pharmacies can support your overall health by offering advice on diet, exercise, and smoking cessation. They provide nicotine replacement therapies and regular check-ins to help you quit smoking and stay healthy.

Pharmacy First is here to make getting the care you need simpler and faster.