If you need urgent medical advice during surgery hours, please phone the surgery on 0844 477 3451. Please be prepared to give some information to the receptionist. If you need to see a doctor urgently when the surgery is closed please phone the surgery on the same number and follow the instructions. Alternatively dial 111 and you will be connected to the ‘out-of-hours’ service on behalf of NHS Warwickshire. You might be asked to attend the out-of-hours clinic, or receive a home visit. Alternatively you can visit www.nhsdirect.co.uk. 111 offers free expert health information and advice 24 hours a day. It can advise you whether you need to go to the nearest A&E (accident and emergency) or if there is an alternative such as visiting an NHS walk-in centre. For deaf people and those hard of hearing, a telephone services is available. If English is not your preferred language, you can choose to use a confidential translation service. Whatever the day or time, if you or someone else experiences severe chest pain, loss of blood or suspected broken bones, go to your nearest Accident and emergency department or call 999.